Juglo has a strict policy against misusing intellectual property owner’s rights. To ensure a smooth experience for our sellers and customers alike at Juglo, we have shaped strict policies against infringements of the copyright and trademark policies.

Juglo reserves the right to remove the listing if it is found breaching our policies against the rightful owners. If your listing is removed, you will receive an email regarding the removal consisting of comprehensive details about why your listing was removed, the rightful owners’ listing and their email address (in case you would want to contact the owner to get legal rights to the property)

How can I open a case against a seller misusing my intellectual property owner’s rights?

In case you find another seller misusing your property rights, you can open a case with the sellers’ help center by sending an email to admin@juglo.ae at your earliest. Make sure that your email contains the following things

• Proof of your legal trademark/copyright for the property being misused
• Details of copyright infringement against the seller that you are filing the case against
• A statement by you stating that you are the rightful owner of the property. The statement must be enclosed by your authentic signature.

You can report a seller’s listing if it is not abiding by the copyright/trademark policies. However, you cannot report a seller’s listing in the following instances:

• If the product is not your rightful property legally
• If the listing is offering lesser rates than you when you are not the right’s owner for the patent or trademark
• Wanting to regulate certain items or centering them according to selective distribution
• Any personal disagreement with the seller

My listing is removed as a result of non-compliance to intellectual property owners’ rights policy. What should I do?

If you find that your listing is removed as a result of the violation of our intellectual property owner's rights, please contact us at admin@juglo.ae to appeal the case with our seller center.

Trademark infringements

A company utilizes a trademark, usually a symbol or a sign to represent themselves and their services. This symbol, sign or word is legally registered as an individual's entity and is not allowed for use unless legally allowed by the party.

For example, our company is named Juglo, but at the same time, we’re a registered trademark that is utilized on our site along with several of our products.

Replicas/ Imitations

Juglo forbids the selling of fake, counterfeits and/or unauthorized replicas of items belonging to a particular brand. Strict action may be taken against the sellers who are found selling replicas of brands.

Misusing a brand’s name

If a particular brand has not created a product, you are not allowed to sell them on our website by stating them as the brand’s establishment. However, if the product fits or is compatible with the brand, we can make a few exceptions based on the brand's popularity and agreement. To get permission regarding using another brand's name, you must acquire a statement of the agreement and email it to our support team.

Non-originality of logos/descriptions

In case you add logos or images in your description, you need to have full authority over them. If you are using someone else’s logo/image then that goes against our policies. Your logo should not entirely resemble another brand’s logo. Juglo ensures the originality of brands and copyright protection for its sellers not only in products but also in its representation. 

Warranties

Your listings need to have appropriate warranties of products by brands. Since this information is important, it cannot be handled recklessly. Ensure from your supplier that the warranty is appropriate.

Copyright Infringements

Copyright safeguards your idea from being stolen. It is a legal contract that binds your idea or entity to you and protects it from being used by another party for profit-making.

Images and Description

You cannot use someone else’s pictures or descriptions without their approval. Additionally, if you are utilizing someone else’s text/image make sure you ask for their permission.

Art, media, and software

If you are caught selling unauthorized copies of software, paintings, movies or items of similar characteristics you have trespassed over our copyright laws. That includes pirated, duplicated copies as well. This policy bars others from using someone else’s property without their authorization.

Design Copyright

The design right refers to how a particular thing looks visually. It can include the shape and size of a product. This right safeguards the designs of the entity or product from being stolen and replicated without approval from the original owner. Juglo does not allow using a third-party’s design without their written consent.

Patent Rights A patent allows someone and grants them the right to use make or sell a particular product. Patents are, therefore, registered in a region’s patent along with the trademark office.

In case we remove your listing, and you have any other questions, reach out to the original owner of the rights directly. However, you can contact us in the following scenarios:

1. Unable to locate the rights owner’s email address in the removal email that we sent
2. The rights owner hasn’t communicated back in minimum 9 business days
3. You have a written agreement with the right's owner allowing you to sell a particular product

Prohibited listings

Replicas, counterfeit items, and unlicensed copies:

As mentioned above, we forbid the selling of counterfeit, unauthorized and duplicate items on Juglo. 

The items that carry the original brand’s name/logo are allowed only if they pass through legal procedures and they were authorized by the company itself.

What we do not allow includes unauthorized copies, bootlegged, replicated or duplicated illegally and pirated items as these items may have copyright or trademark.

Penalties

If you are caught going against Juglo’s policy, you will be bound to face strict actions from our side. We may end or cancel your listings, hide/demote your listings from search results, lower your ratings or suspend your account permanently. Additionally, we will not refund any fees that are payable to you on your accounts.

Manipulation policy

This policy includes a misrepresentation of your items in an attempt to make your listing popular or famous. This is often done by using popular keywords and/or other tactics that show deceiving results.

To describe your product clearly, use a suitable title along with a simple, yet informative description that suits your product. Moreover, list it in the right category for better results.

In case of non-compliance, Juglo reserves the right to remove the listings and issue you a warning. After three consecutive warnings, Juglo may have to cancel your membership and remove your seller account.

Why do these policies exist?

The reason for the existence of these policies is simple. It prevents the selling of trademarked items or the ones that have a copyright on them along with illegal replicates that the original owner has not allowed.

Juglo’s policy

We do not allow the use of the following actions:

• Use of distorted and misrepresentative keywords
• Comparison with other products on your listing
• Manipulation of search results using prohibited techniques
• Listings with question marks or exclamation marks in them.
• Listings with percentage signs or hashtags in the title
• Items with misleading descriptions or titles.
• Selling multiple dissimilar products in a single listing